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How customer demands are reshaping last-mile delivery
Author 01/10/2016 00:00:00
With the rise of e-commerce, consumer preferences have grown increasingly important in the formerly business-oriented parcel-delivery market. Large e-commerce players, as well as various start-ups, have identified last-mile services as a key differentiator. In fact, the variety of delivery options and the perceived quality of the delivery service are major decision-making criteria for online customers and hence directly affect e-commerce players’ success in the marketplace. With this in mind, vendors are working hard to offer the best customer experience possible, especially by improving delivery times. 

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SELIS Knowledge Base and Observatory its a web-based portal which works as an articles repository, offering public information on business, technology, policy, standards and reference projects, related to the SELIS project.

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